When a customer calls CDL, they hear one of the three people in our recently-added customer connect center — not an automated response. In the span of just one workday, about 300 calls are directed to our employees from the Pittsburg, KS and Joplin MO area. After the basic information of the customer is annotated, a ticket is created to track the progress of the customer’s needs. Aside from calling in, customers have the option to chat online for any services needed. Soon customer connection won’t be limited by where they are located. CDL hopes to accept calls from all offices.